AssetFix.meHow to start
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AssetFix.me · How to start

How to start with AssetFix.me

Set up your workspace and start managing repairs in a few minutes.

4 simple steps

  1. Create your workspace

    Create a workspace for your hotel, property, marina, construction company or other operation.

  2. Add your assets

    Add the rooms, equipment, boats, properties or other assets you want to manage.

    • Room 101
    • Air Conditioning
    • Elevator
    • Boat 01
    • Apartment 12

  3. Add your team

    Invite your team through Members. Reporters join through the workspace QR code.

  4. Start your first request

    Report an issue → Assign → Repair → Add proof → Done.

  1. Report
  2. Assign
  3. Repair
  4. Proof
  5. Done

How do people join?

Team members

Invite managers, supervisors and technicians manually through Members.

  1. Members
  2. Invite member
  3. Enter email & role
  4. Send invitation
  5. Verify email
  6. Workspace available

Register with the invited email address.

Reporters

Join through the workspace QR code.

  1. Workspace settings
  2. Reporter access
  3. Scan QR
  4. Sign in
  5. See shared assets
  6. Report issue

Reporter access must be ON. Reporters see only shared assets.

Where is the QR code?

Workspace settings → Reporter access

  • Turn Reporter access ON/OFF
  • View the workspace QR code
  • Create PDF Poster to print the QR
  • Configure whether Reporters can follow progress

Reporter can follow progress and receive attention

ON: Reporters can follow their own cases and receive updates.

OFF: Reporters only create requests.

Should an asset be shared?

Shared asset

Use this when several people need to see or report issues for the same asset.

  • Hotel room
  • Common area
  • Building equipment
  • Rental yacht
  • Construction site equipment

With Reporter access enabled in the workspace, Shared asset lets active Reporters see the asset and report issues from its QR code or the asset list.

Shared asset is OFF

Use this when access should be limited to selected users: assigned users, Owners, Managers and Admins.

If you are not sure, start with Shared. An Admin or responsible Manager can change this setting later.

For Reporter requests, the responsible Manager assigns the repair; Admin is the fallback. Owner is not used for shared Reporter requests.

Why Shared assets matter

Reporters can only see shared assets. To let staff, guests, owners, tenants or other people acting as Reporters report an issue, make the asset shared.

Hotel

Housekeeping reports a problem in a shared room or shared equipment.

Marina

A boat owner or marina staff reports an issue on a shared yacht or equipment.

Property Management

A tenant or staff reports an issue on a shared apartment or building equipment.

Construction

Site staff reports an issue on shared equipment or areas.

Examples by industry

Hotels
  1. Create Hotel workspace
  2. Add rooms and equipment
  3. Invite maintenance team through Members
  4. Turn Reporter access ON
  5. Make rooms/equipment Shared where needed
  6. Housekeeping/staff report issues
  7. Technician completes repair
Property Management
  1. Create property/building workspace
  2. Add apartments, areas and equipment
  3. Invite property manager and maintenance team through Members
  4. Turn Reporter access ON if tenants/staff should report
  5. Make relevant assets Shared
  6. Tenant/staff reports issue
  7. Maintenance completes repair
Facility Management
  1. Create client site/facility workspace
  2. Add rooms, areas and technical equipment
  3. Invite facility manager and technicians through Members
  4. Turn Reporter access ON for staff
  5. Make relevant assets Shared
  6. Staff reports issue
  7. Technician completes repair
Marinas
  1. Create Marina workspace
  2. Add boats, yachts and equipment
  3. Invite marina manager and technicians through Members
  4. Turn Reporter access ON
  5. Make relevant assets Shared
  6. Owners or marina staff report issues
  7. Technician completes repair
Construction
  1. Create Project / Site workspace
  2. Add areas, units and equipment
  3. Invite site managers and technicians through Members
  4. Turn Reporter access ON if site staff should report
  5. Make relevant assets Shared
  6. Site staff reports defect
  7. Assigned person completes and documents repair
Car Rental
  1. Create rental workspace
  2. Add vehicles as assets
  3. Invite managers and service staff through Members
  4. Turn Reporter access ON if branch staff should report
  5. Make relevant vehicles Shared
  6. Staff reports damage or maintenance issue
  7. Repair/service is completed
Bike Rental
  1. Create rental workspace
  2. Add bikes as assets
  3. Invite staff and technicians through Members
  4. Turn Reporter access ON if rental staff should report
  5. Make relevant bikes Shared
  6. Staff reports damage or service need
  7. Technician completes repair

Who can do what?

For repairs on assets you can access. Role names may be customized in your workspace.

Scroll to see all permissions →

RoleView assetsReport issueAssign workComplete repairManage workspace
Admin✓✓✓✓✓
Manager*✓✓✓✓✓
Owner✓✓–––
Technician✓––✓–
Reporter✓✓–––

* Manager: manages repairs for assets they are responsible for. Workspace settings require Admin-granted access.

Technician: completes assigned repairs. Owner: reports issues for their assets. Reporter: reports issues for shared assets.

✓ Allowed within this scope · – Not available for this role

Try one real repair

The easiest way to learn AssetFix.me is to use it for one real issue.

  1. Add one asset
  2. Report one real problem
  3. Assign it to someone
  4. Complete the repair
  5. Add a photo as proof
  6. Mark it done
Open AssetFix.me

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